TERMS AND CONDITIONS

 

 

GENERAL CONDITIONS OF CONTRACT

The following General Terms and Conditions of Business, as amended from time to time, shall apply to business relations of any kind between Navartina SL, VAT No. B66000118 (hereinafter referred to as "Sax On") and the customer.

Sax On reserves the right not to perform the promised service when, after the conclusion of the contract and despite the conclusion of the corresponding legal transaction, it appears that the goods in question are not available. In such a case, the customer shall be informed immediately. Any consideration or remuneration which may have been paid in advance shall be refunded immediately. Any further claims against Sax On shall be excluded.

Sax On is not liable for any transactions that have taken place between users, whether sale, barter or exchange; all relevant warranty terms and claims will be canceled.

 

WARRANTY

The European Community legislates that products purchased from our store www.sax-on.com have a warranty period of two years from the date of purchase against defects in workmanship and materials used in products. It is totally excluded from this warranty the use and wear of materials as well as negligence by the user.

 

PAYMENT METHODS

Sax On offers the customer the following payment methods in the purchase process:

 

Credit Card

The purchases made and the data transmitted are encrypted SS. For added security, Sax On never has access to confidential credit card information.

 

Paypal

The commissions that this payment method applies at any given time will be applied.

 

Bank Transfer

Once the bank transfer has been made, the user must send the receipt to Sax On in order to validate the purchase. It is important to remember that banks charge commissions both when issuing and receiving the amount and these must be totally paid by the user.

 

SHIPPING The shipping costs are indicated before finalizing the purchase process, and depend on the country of destination as well as the dimensions and weight of the package. These prices are valid for all purchases, except for those subject to special conditions. In shipments to countries outside the European Union, Sax On will not assume the costs of taxes and customs duties of each country, as well as in the case of the Canary Islands, Ceuta and Melilla. If product is in stock, orders confirmed in our online store are shipped within approximately 1 to 4 working days by one of our courier services. In other cases, the time may be delayed and this will depend on the distributor, factory or any incident with the transport agency. In order to optimize the delivery, the customer must indicate an address where the order can be delivered during working hours. It is not possible to request a specific time to receive the order; however, we can specify a preferred time and even pick up the goods personally at the destination agency. Sax On cannot be held responsible for the breach of the contract in case of out of stock or unavailability of the product; in such circumstances the total amount of the order will be refunded.

 

CANCELLATION OF ORDERS

 

You may cancel your purchase at any time during the ordering process, and this cancellation will be free of charge as long as the material has not left our warehouses. For cases in which the goods have already left our warehouse, the amount of the order will be refunded minus the expenses derived from the shipping and return of the material to our headquarters again.

 

RIGHT OF WITHDRAWAL

 

The customer may exercise his right of withdrawal from this contract within 14 calendar days after the purchase has been made. It will be necessary to send Sax On your decision of withdrawal either by mail or email, including contact details and order reference. You can also use the model cancellation form that you will find here. In case of withdrawal the customer will be refunded all payments received, excluding the cost of returning the product and shipping the original order, within 14 calendar days from the date on which Sax On is notified of the withdrawal from this contract. The payment will be subject to the receipt and inspection by Sax On of the goods, which must be in perfect condition and retain all its accessories and instructions of origin to be returned. In all cases, the products must be in perfect condition, in their original packaging and with the manuals included.

 

EXCLUSION OF THE RIGHT OF WITHDRAWAL

 

The right of withdrawal shall not apply to contracts relating to:

 

* The supply of products made to the specifications of the consumer and user or clearly personalised.

 

* The supply of goods which are likely to deteriorate or expire rapidly.

 

* The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

 

Privacy Policy

All existing information as a result of filling in the purchase form in our online shop will form part of a secure Sax On database. The user expressly authorizes the transfer of their data to the companies that own the products purchased for the sole purpose of managing orders and warranty service and product support. This portal is managed by Navartina SL. of Spanish nationality with address at C/ Bolivar 35, 08023 Barcelona (Spain). Navartina S. L. complies with Organic Law 15/1999 of 13 December 1999 on the protection of personal data. The data strictly necessary to create a customer file and process the registration and issue of the contracted product/service is requested. By filling in the form and sending it, the user consents to the automated processing of his/her data in order to offer the requested service and to send communications related to the contracted service via email, as well as any commercial or promotional initiative of Sax On. The registered user has the right to access the file, rectify their data, or cancel them in accordance with the LO 15/1999. These rights can be exercised by means of forms on the website itself. In case of problems for the effective on-line execution, as well as for any kind of doubt regarding our data privacy policy, the user can contact us by e-mail or by contacting us at User Service, Navartina SL, C/ Bolivar 35, 08023 Barcelona (Spain).

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